$0 standard shipping in the US · Returns within 30 days, opened or unopened

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Policy

Refund Policy

Return window, steps and refund timing, in one page.

Bioryx Global Limited · Effective November 6, 2026

Any PREP MASTER product can be returned for a refund within 30 days after delivery. This page sets out each step.

1. Return Window

The 30-day window starts on the delivery date shown in carrier tracking. Request your return within that window. A parcel still in transit when the window closes is accepted, provided the request came in time.

2. What Can Be Returned

Opened or unopened, every product bought from PREP MASTER is eligible for return and refund. Pieces you have worn are accepted. No item has to be unused or unworn, and original packaging is optional.

Cases, care items and gift sets are included. All we ask for is proof of purchase: an order number or a confirmation email.

3. Return Steps

  1. Contact support@the-prepmaster.com or +1 (866) 546-1766 with the order number and the items you are sending back.
  2. You receive an RMA (return authorization) number plus our return address.
  3. Write the RMA number on a slip and place it in the parcel. Tracked postage is advisable.

Parcels arriving without an RMA number can be delayed or refused. Ask for the number before you post.

4. When and How You Are Refunded

Once your return arrives and is matched to its RMA, we refund your original payment method. The refund is issued within 5 to 10 business days after the return arrives, and you get an email when it goes. After that, posting time depends on your bank or card issuer.

5. Swapping an Item

To change to a different piece, return the first one for a refund. Then place a new order for the piece you want. Standard shipping on the new order is free.

6. Who Pays Return Postage

Change of mind: return postage is yours to cover, with any carrier. Tracking is worth adding.

Our error or a defect: this covers a wrong item, damage on arrival or a defect. We email a prepaid label, so return postage costs you nothing.

7. Damaged or Incorrect Items

Damaged, defective or wrong item? Report it within 30 days after delivery. Include the order number and a photo that clearly shows the fault. If the box was crushed in transit, photograph that too. You then choose a replacement or a refund.

8. Refund Not Showing Yet

Refund confirmed but not on your statement? Check in this order:

  • Scan the statement again. Refunds often post as their own line, apart from the charge.
  • Call your bank or card issuer; posting a refund can take them several business days.
  • Nothing after 10 business days from our confirmation email? Write to support@the-prepmaster.com and we trace it with the payment processor.

9. Billing Concerns

Please reach us first, before you file a chargeback with your card issuer or bank. Email support@the-prepmaster.com or call +1 (866) 546-1766, Monday – Friday, 9:00 AM – 6:00 PM EST. Banks commonly need 30 to 90 days to settle a dispute. Most issues we can settle in one reply.

10. Refund Contact

PREP MASTER is run by Bioryx Global Limited, a company incorporated in Hong Kong, Companies Registry No. 80580626.
Flat 2304, 23/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong
Email: support@the-prepmaster.com
Phone: +1 (866) 546-1766
Support hours: Monday – Friday, 9:00 AM – 6:00 PM EST